SSL Service Desk Technicians are expected to have 2 – 4 years’ experience (or educational equivalent) and have a desire to grow their professional skills.
SSL Service Desk Technicians are expected to have the following qualities:
- A great sense of customer service
- A solid work ethic
- Excellent communication skills at both technical and non-technical levels
- Excellent time management and multitasking skills
- Attention to detail and quality of work
- Advanced troubleshooting skills
- Adeptness at utilizing resources and finding solutions
Required technical proficiency:
- Minimum two years of hands-on technical experience:
- Desktop Support (PC)
- Desktop Support (Mac)
- Mobile Devices (iOS, Android, Windows)
- Familiar with Windows Server 2000/2003/2008/2012/2016
- Anti Virus Solutions
- Backup System Solutions
- Active Directory
Optional technical proficiency:
- IP Routing/Switching
- SQL Server
- Initial two week training to be completed in Seattle.
- Some regional travel.
- Finger print and background check required.
About Seitel Systems
Slow down, we do things a little differently here at Seitel Systems and this job posting is no exception! Let's get the basics out of the way in that we are growing and need to add more smart folks to our team.
Never heard of us? Well, if you were a small or medium-sized business located in Puget Sound you likely would have as we provide IT Engineering services to a whole lot of folks in all sorts of industries and we've been doing this since 1990. No hardware sales, no software sales, just solid engineering work with a fantastic client service ethic. Seriously, we are over-the-top focused on doing great work for our clients, and if they ever feel that our work wasn't up to snuff then we don't bill them for it. It's as simple as that.
Also important to know is that unlike the more prominent and larger technology firms here in Seattle and Tacoma we have a strong commitment to work life balance. No crazy emails at 10:30 pm, and no crazy text messages at 10:35 pm asking why you haven't responded to the email that was just sent.
Our HR department (better known as Bill) is not working 100 hours a week to get to the bottom of any employee issues, rather he's working hard during normal business hours with all of us to keep this a great place to work. The org chart is called a sketch, our HR manual says DON'T PANIC on the cover and the culture here is such that when folks land a job here they stay for a long long time and no, the doors aren't locked.
On top of all of that we pay well, offer comprehensive benefits and are nicely profitable. Ah, and we make a point of sharing the profits with everyone here that helped make those possible in the first place. You will contribute to those profits with your efforts and expectations aligned with the work life balance mentioned above.
Seitel Systems LLC (SSL) is focused on providing network engineering and consulting services to small and medium-sized businesses (20 to 1,000 workstations) in the Puget Sound area. Our team has been doing that since 1990, the offices are located in downtown Seattle at Harbor Steps and in downtown Tacoma near the Old City Hall.
Seitel Systems LLC is an equal opportunity firm and committed to maintaining our tradition of a diverse workforce. We offer a competitive benefits package.