Overview

Position: CRM Business Analyst
Location: Seattle, WA

As a CRM Business Analyst, you love finding creative solutions for complex business challenges. You are passionate and have a high level of customer focus. Collaboration and communication are key components of your skillset. This combined with your analytical skills help determine dedicated and practical CRM solutions to complicated issues.

You will be the vital link between our information technology capacity and our growing Dynamics CRM business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of CRM product features.

SUMMARY:
Dynamics CRM Business Analysts are responsible for developing and delivering high-quality Microsoft Dynamics 365 (CRM) technical/business solutions to our diverse client base according to their unique needs. Business Analysts play a key role by solving customer challenges through providing configuration, support, and business analysis on CRM implementations in concert with other related technologies. This role is both challenging and rewarding, and provides the opportunity to develop new business and technical skills to cultivate a career.

A Business Analyst role provides upward mobility and the opportunity to lead projects and manage clients. We are only interested in candidates that have experience in Microsoft Dynamics CRM which is a software used by most companies both public and private to manage their customer database.

RESPONSIBLITIES:

• Develop creative solutions for real CRM business challenges
• Collaborate on cross-functional projects
• Analyze internal processes, data and problems
• Identify issues and areas for improvement
• Identify new business models and benefits from enabling new CRM capabilities
• Define configuration specifications and business requirements
• Perform Quality Assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimize and improve integration
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to CRM product team
• Communicate key insights and findings to CRM product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

BASIC QUALIFICATIONS:
• BS/BA in Business, Management, Finance, Math, Accounting, Information Systems or equivalent experience required; MS / MBA strongly preferred
• Previous experience in Business / Systems Analysis or Quality Assurance
• Proven experience in eliciting requirements and testing
• 1+ years experience implementing Microsoft Dynamics CRM required
• Intermediate technical ability in installing Dynamics CRM and underlying infrastructure requirements.
• Knowledge of CRM customization tools required
• Balanced expertise in both strategy development and program execution
• Excellent analytical, problem-solving and decision-making skills
• Strong written and verbal communication skills including technical writing skills
• Effective time-management skills and the ability to prioritize work assignments
• Basic knowledge in generating process documentation
• Minimum 3 years consulting experience preferred
• Proficient in Microsoft Office applications

PREFERRED QUALIFICATIONS:

 Experience with CRM, PowerBI or related tools
 3+ years of experience implementing or managing complex infrastructure technologies preferred
 Experience with the latest versions of Dynamics CRM (D365, 2016).
 Experience with at least one SQL tool: SQL Server Reporting Services, SQL Integration Services and SQL Analysis Services
 Experience with Windows Server/Active Directory/Internet Information Services installation and configuration
 Desire to take on a big challenge with significant growth potential

COMPANY DESCRIPTION:

Palador is a professional services firm that partners with clients to achieve strategic business objectives by applying extensive experience and expertise in delivering integrated, customer-centric solutions. Palador is founded on principles of dedication, professionalism, and a commitment to excellence that translate into value to the customer on every engagement. As a Certified Microsoft Partner, we specialize in solutions based on Microsoft technologies. We are developing a new division of industry experts in CRM (specializing in Microsoft CRM), Application Development, and Integration.
Our work is an extension of who we are, and our personality and enthusiasm are infused into everything we create. We value the relationship between employees, customers, and end-users. We believe that people are the greatest assets. At Palador, we seek individuals who embody our core values and want to contribute to a collaborative, energetic and prosperous workplace.

Our focus on finding the right fit, combined with proven methodologies and teamwork among deeply experienced project managers and developers, are evidenced in the organizations we have assisted with.
Contact Us To join Palador and be considered for a future, full-time CRM Business Analyst role.

Please email your résumé or profile to careers@Palador.com.
Careers Site Visit http://www.Palador.com/Careers to learn more about our culture, benefits, and career opportunities.

About Palador

Palador is a professional services firm that partners with clients to achieve strategic business objectives by applying extensive experience and expertise in delivering integrated, customer-centric solutions. Palador is founded on principles of dedication, professionalism, and a commitment to excellence that translate into value to the customer on every engagement. As a Certified Microsoft Partner, we specialize in solutions based on Microsoft technologies. We are developing a new division of industry experts in CRM (specializing in Microsoft CRM), Application Development, and Integration.
Our work is an extension of who we are, and our personality and enthusiasm are infused into everything we create. We value the relationship between employees, customers, and end-users. We believe that people are the greatest assets. At Palador, we seek individuals who embody our core values and want to contribute to a collaborative, energetic and prosperous workplace.

Our focus on finding the right fit, combined with proven methodologies and teamwork among deeply experienced project managers and developers, are evidenced in the organizations we have assisted with.
Contact Us To join Palador and be considered for a future, full-time CRM Business Analyst role.