REPORTS TO: Development Manager
DEPARTMENT: Development
DIVISION: Technology
STATUS: Exempt, Salary
SECURITY: Category C

The Software Tester functions as part of a development team, responsible for testing the Emergency Reporting fire and EMS reporting and records keeping system. Responsibilities include testing new features, NEMSIS / NFIRS export testing, bug fixes, gathering, vetting and testing new report requirements, and monitoring other changes to the Emergency Reporting web system to ensure the integrity and quality of the product. This position requires strong technical skills, attention to detail, and great team skills to be part of the overall software development team.

• Strive to exhibit ER’s Valued Employee Attributes to support our company values and culture.
• Adhere to applicable polices and procedures.

• Understand and collaborate effectively in ER’s Agile organization, using SAFe (Scaled Agile Framework), Scrum, and Kanban methodologies; and striving to become proficient in our tools and processes.
• Ability to effectively and consistently communicate and collaborate with teammates, sponsors, and stakeholders.
• Be an active part of defining and following best practices around engineering excellence and contribute positively toward ER’s continuous improvement.
• Pursue any relevant continuing education/training to keep up with best practices for engineering excellence.

• Performs testing activities as a member of a Scrum development team, working directly with their Scrum Master, product owner, and lead developer.
• Performs manual system tests to confirm adherence to feature requirements.
• Pursues continuing education/training to keep up with Quality best practices for engineering excellence.
• Writes and ensures automated tests are running as intended, and alerts the development team to any code that has broken one or more automated tests.
• Performs system tests on various platforms, including Windows, Mac, Apple phones and tablets, and Android phones and tablets.
• Properly documents issue(s) found in the ER system and routes those issues to the appropriate developer(s) for resolution.
• Confirms changes to the system work correctly after being released to the production environment.
• Validates customer reported issues and escalates accordingly.
• Work with Support personnel to troubleshoot new issues and flag appropriately as a bug or defect and assess its severity & resolution plan.
• Writes detailed, clear, and complete test plans and bug reports by outlining the steps required to test new functionality or reproduce reported problems.
• Implements process improvements on a regular basis.
• Complies with and adheres to applicable federal, state, local, and company rules, laws, standards, procedures.

• Attends staff meetings, in-services, trainings, conferences, or other company events as requested.
• Performs other duties as assigned by the Agile Coach/Scrum Master Manager or Development Lead.

Education, Licenses & Experience
• Experience or familiarity with fire services preferred.
• Secondary education which may include Associate’s degree, Bachelor’s degree of technical equivalent.
• Software development experience; experience working with software developers, in a team, or with Agile Methodologies.
• A strong passion for quality and solid experience in software testing including knowledge of general testing procedures and methodologies.
• Other combinations of education and experience that provide the incumbent with the necessary qualifications may be considered.

Knowledge, Skills & Abilities
• Extensive knowledge of different web browsers from a testing perspective.
• Goals and results-oriented, with a passion for engineering excellence.
• Proficient with Internet usage, computer operation, and a variety of software standard to area of assignment.
• Effective written and verbal communication and interpersonal skills.
• Organized with attention to detail, including ability to effectively document and work to get issues resolved.
• Self-directed and able to work independently and effectively to meet deadlines.
• Ability to learn and adapt to changing technologies and procedures.
• Ability to be a competent, effective, and collaborative team player.
• Ability to build positive and effective working relationships with customers, co-workers, vendors, partners, etc.
• Ability to be reliable and accountable for timely work responsibilities.

• Incumbent is subject to a background check and appropriate security clearances.
• Must have a valid driver’s license.

About Emergency Reporting

Our Organization
Serving more than 125,000 first responders, nearly 6,000 agencies and 165 military installations worldwide takes individual effort and experience from each department. Whether it is providing an excellent user experience in the field or solving a support issue with a smile, Emergency Reporting is made of a team of people that are passionate about the Fire and EMS service. Our 80+ employees are constantly learning and given chances to grow their own skills in order to improve the way our customers serve their communities.

Emergency Reporting’s software simplifies Fire & EMS reporting and records management into one platform-independent solution. We create user-friendly software that empowers first responders all over the world with accessible data. Our mission since 2003 has been to offer the easiest-to-use, most flexible, secure, trusted, web-based and cloud-based records management system for Fire & EMS agencies, as well as one of the best places to work in Bellingham, Washington.

Our Core Values
Emergency Reporting is committed to providing an outstanding product and world-class service and support. Our business measures each decision against our core values to ensure the best possible outcome for all our customers and employees:
• Industry Integrity
• Consistent Innovation
• Team Appreciation
• Ongoing Relevance
• Fire Service Advocacy
• Responsible Stewards

Our Workplace
Our open development workspace, Agile principles and value on career growth make us the best choice in your next career move. Emergency Reporting has a casual dress work environment and is located in the Barkley Village close to walking trials, food and entertainment. Our family-friendly environment provides great pay and benefits (insurance, retirement and generous paid time off). Come check us out online!